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Returns/Refunds
30 Day Return & Refund Policy:
All returns must first receive an authorization code from Terra Sancta Guild within 30 days of the purchase date. Buyer is responsible for shipping the returned item(s) at buyers expense including any insurance. Buyer will receive a 100% refund on purchased merchandise only.
60 day Return & Refund Policy:
All returns must first receive an authorization code from Terra Sancta Guild within 60 days of the purchase date. All returned items will incur a 25% restocking fee on purchased merchandise. Buyer will receive a 100% refund on purchased merchandise only. Buyer is responsible for shipping the returned item(s) at buyer?s expense including any insurance.
Beyond 60 days:
No returns are accepted beyond 60 days from purchase date.
Any item(s) that has/have been personalized (engraved) is a final sale and non returnable and non refundable.
All international orders are final sale.
All returned Items must be in new condition, unused and in its original packing including ALL original parts, original box, tags, and packing materials. Terra Sancta Guild will not issue a refund or exchange if our merchandise inspection reveals that the item has been used, damaged, or altered.
Terra Sancta Guild recommends you use a shipping method with proof of delivery as well as fully insure the returned merchandise for your protection. Refunds are processed within five business days of our receipt of the returned merchandise.
Privacy Statement
Terra Sancta Guild has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this website.
Security
This site has the best available security measures in place to protect against the loss, misuse or alteration of the information under our control. All credit card information and customer data is encrypted and sent via SSL (the most secure method available).
No customer information is shared with any other entity except for the necessary credit card company or bank.
Order Forms
Our site uses order forms for customers to request information, products, and services. We collect visitor's contact information (such as email addresses) and financial information (such as account or credit card numbers) for the sole purpose of providing information, products or services. Contact information from an order form is used to send orders and information about our company. It is also used to get in touch with a customer to solve a problem, such as an undelivered product. Financial information collected is used only to bill customers for products and services ordered.
Choice/Opt-Out
To remove your information from our database to assure you receive no future communications or service, call 1-800-523-5155. Or send your request to
sales@terrasanctaguild.com
.
Other Sites
This site contains links to other sites. Terra Sancta Guild is not responsible for the privacy practices or the content of such Web sites.
Further Contact Information
If you have any questions about this privacy statement, the practices of this site, or your dealings with it, contact us at:
Terra Sancta Guild
P.O. Box 339
150 Keystone Drive
Montgomeryville, PA 18936
sales@terrasanctaguild.com
Toll Free: 1-800-523-5155
Local: 215-643-9252
Fax: 215-643-9258
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